Terms and Conditions

By using www.shoppinginmalta.com you agree to be bound by these Terms and Conditions. We have set out the guidelines below to let you know what you can expect from us and see the terms on which you place your order. If you do not agree to these terms and conditions please do not use this website.

shoppinginmalta.com (hereinafter referred to as the ‘website’) offers online shopping service to addresses in Malta only (Gozo & Comino not included) including homes, offices and yacht marinas. By using or submitting an order (and any subsequent orders) on this website you are agreeing to the terms that appear below.

Use of the website

1.1 To place an order on www.shoppinginmalta.com you should be over 18 years of age, have a credit/debit card accepted by us in your name and you must ensure that the details provided by you on registration or at any time are correct and complete.

1.2 You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.

1.3 Do not share your website password created upon registering on www.shoppinginmalta.com with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting our Customer Care Department (Email: contact@shoppinginmalta.com ) immediately.

Pricing & Delivery

2.1 The prices and offers on the website do not necessarily reflect the prices in our retail stores. The operations of the website are independent of our partner stores and we may decide to make any extra special offers on the website and not in the retail shops and vice versa.

2.2 In addition to the price there is a delivery charge of Five Euros (€5) to any of the zones we deliver unless you spent Fifty Euros (€50) or more, in which case delivery is free. No deliveries are made on Sundays, public and national holidays, and during any stock-taking exercise undertaken by the online store.

2.3 Whilst every care is taken to ensure correct pricing online, including but not limited to updating pricing on a daily basis, the actual amount charged upon delivery might be different from the one shown online especially due to stock price fluctuations upon which we have no control. We only charge for products delivered.

2.4 All prices quoted are inclusive of any Value Added Tax at the rate of 18% or other sales taxes applicable in Malta.

2.5 There is a charge of Five Euros (€ 5) on all deliveries not to ground floor level with no lift.


3.1 Payment is to be effected via credit cards.

Website maintenance

4.1 From time to time certain parts of or the whole website may not be available due to maintenance work. We shall give as much notice as in the circumstances is reasonable and shall endeavor to carry out such works during the scheduled maintenance periods. Furthermore, the site or parts of it may not be available to circumstances beyond our control. We apologies for such inconveniences in advance.

Security Measures

5.1 Many Internet users are especially worried about the issue of security. We would like to set your minds at rest with the knowledge that our site is built with all the necessary security precautions.

5.2. The user is responsible for any telephone, ADSL, cable or other connection and Internet charges incurred while connecting to or using our website.

5.3 The user is responsible for all of the user’s account and the confidentiality of his/her passwords. We will suspend access or change access to the user’s account immediately upon notification by the user that the password has been lost, stolen, or otherwise compromised.


6.1 All designs, text, graphics, instructions, reviews, including the selection and arrangement thereof, and all software is the property of the company and/or its Internet suppliers and is covered by international copyright laws. Permission is granted to view, electronically copy and to print in hard copy portions of this website for the sole purpose of using this website as a shopping channel or an alternative Internet resource. Any other use of materials on this website, including reproduction for purposes other than those noted above, modification, distribution, or re-publication, without the prior written permission of the company and/or its Internet suppliers, is strictly prohibited.


7.1 This site and its contents are provided on an as-is basis without representations or warranties of any kind with respect to this website and/or its contents. We disclaim all such representations and warranties, including for example warranties of merchantability and fitness for a particular purpose. In addition, we do not represent or warrant that the information accessible via this website is accurate, complete or current, although we take all necessary precautions so that it is such. Price and availability information is subject to change without prior notice. Neither the company nor any of its directors and/or employees and/or representatives will be liable for damage of any kind arising out of the use of this website, and/or the merchandise purchased including but not limited to direct, indirect, incidental, punitive and compensatory damages. Furthermore, neither the company’s suppliers nor any of its directors and/or employees and/or representatives will be liable for damage of any kind arising out of the use of this website, and/or the merchandise purchased including but not limited to direct, indirect, incidental, punitive and compensatory damages.

7.2 Except as specifically stated on this website, neither the company and/or any of its directors and/or any of its employees and/or any of its representatives and/or its suppliers and/or any of their directors and/or any of their employees and/or any of their representatives will be liable for damages arising out of or in connection with the use of this website. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

7.3 This site is created and controlled by the company and its Internet suppliers. The Laws of Malta will govern these disclaimers, terms and conditions, privacy policy, etc. without giving effect to any principles of laws. We reserve the right to make changes to our website and these disclaimers, including terms and conditions and privacy policy at any time, clearly referring to the respective version number and date amended.

7.4 Country of Origin: You will be able to see the Country of Origin on the pack at the point of delivery or alternatively you can ring our Customer Care Department store and ask for the country of origin of any item for sale. If the country of origin of our produce does not meet your expectations we will happily refund the money.

Stock Shortages on Popular Products

8.1 We do our best to ensure that we have consistent availability but we do occasionally run out of some products. When you place your order we will ask if you would like us to substitute an alternative similar product if your chosen products are not in stock at the time we dispatch your order. If you do and when you receive your order, you are still not happy with the substitution, please let us know as soon as you can so that we may handle this in accordance with these terms and conditions. Our drivers are trained to take you through the substitutions on the doorstep so if you let our driver know s/he will take the products away at that time.

Returns Policy

9.1 Your right to return an item does not apply to certain products unless these goods are faulty on delivery or misdescribed. Such items include:

  • Newspapers and magazines;
  • CDs, DVDs, videos and computer software, which may be restricted to an exchange for the same title to reduce the risk of unlicensed copying;
  • perishable items;
  • items which cannot be resold for health and hygiene reasons once unwrapped (for example body jewelry, mattresses, bedding, certain items of clothing, personal grooming products, medicines, and certain baby products, etc.); and/or
  • flat-packed furniture that has been partially or fully assembled; and items which have been installed using our installation service.

You are required to take reasonable care of items. Please return an item in its original and undamaged packaging with all of its components. If an item is returned undamaged in its original and undamaged packaging, we will offer you a refund in accordance with our returns policy. Your rights under consumer legislation for these goods are not affected.

9.2 If you return goods or cancel your order under this clause 9 and we have already debited your card, we will reimburse any sum received from you in respect of such goods by crediting the card you paid with.

9.3 Non-food items can be returned within fifteen (15) days not including Sundays and/or Public and/or National Holidays. Delivery cost is spread over all the shopping not just one item so such cost will not be considered/refunded. If you buy only one item and you incurred a delivery charge in respect of such one item, and such item is returned back to us, we will refund the cost of delivery as well.

9.4 We will replace the damaged items by identical items in good condition or will otherwise grant a refund depending on the customer’s preference.

9.5 If the client wishes to return any item purchased for whatever reason, he/she may do so by returning the goods at our store with the respective receipt. From there onwards the shop return policy will come into effect, that is either by exchanging items, offset from the bill or else the customer is granted a credit note.


10.1 images used on the site are for illustration purposes only. Most images fit the product description exactly, in some rare cases product images may vary from the actual delivered product.
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Last Updated: March 2020